In December 2021, Forbes released an article predicting customer service trends for this year. We realized after COVID that it’s hard to predict just about anything these days, but with a few years of pandemic practice, let’s see how they did. eCommerce Book sand
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Over 18 months later, we’re still seeing harsh ramifications from the COVID-19 pandemic. Many businesses, across many industries, have closed their doors permanently or have been forced to make cuts or lay off their staff. There are consequences that come with these changes and there
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